SEA Freight FAQ

Services, packing and shipping
Quote
Preparing your items
Collection
Payment
Tracking
Customs
Delivery

 

Services, packing and shipping

The total cost of a sea shipment is determined by the volume, the destination and surcharges (if any).

 

Please request your quote thru this online form. We will send you our best prices as soon as possible.

We ship to (almost) all countries.

You can certainly send clothes and other items purchased abroad however just as when you arrive at any airport, do be aware the customs authority reserves the right to charge local duty and taxes on any imports of items purchased abroad (but customs would not know this if it is not in the original wrapping or if the tags are removed).

If you have been tempted by cheap counterfeit goods abroad, these must not be included in your shipment.

Yes, you can ship batteries, small amounts for personal use only.

Yes!

Musical instruments such as guitars should be prepared for transit within the manufacturer’s guidelines. In first instance this may include steps such as de-tensioning strings and providing additional support for areas such as a guitar’s neck within the case. You should also ensure the instrument fits snuggly within the case and take care to pad and protect any vulnerable areas.

Fruit & vegetables, dairy products (including dried products containing dairy such as protein powder), meat, fish, nuts, seeds and perishable products of any kind are prohibited on all routes.

Non-perishable foodstuffs and small amounts of liquids such as olive oil (alcohol based and flammable liquids are not acceptable) can be sent.

Confectionery and other dry foodstuffs (not containing dairy and not of animal origin) such as sweets, chocolate, cookies, biscuits & crisps are typically permitted for entry into most countries.

Individual customs authorities may reject and return packages containing any foodstuffs not permitted for entry into their country at their discretion, or in some cases, again at their discretion, they may remove and dispose of the offending item, as such we recommend checking the destination’s customs website for more information.

Yes! All kinds of sports equipment can be sent.

We strongly recommend your bike, golf clubs, skis, snowboards, surfboards and all other sports equipment is packaged thoroughly in line with manufacturer guidelines and sent inside a freight approved travel case.

If a freight approved case is not available, placing the equipment first in a standard soft sided or hard-shell carry case and then securely packaging this case within a double walled cardboard box is recommended. For carry cases that may not fit in a standard square box, such as golf clubs or skis.

Electrical items can be sent using our service, however, require additional packaging when placed in a suitcase or a box.

We are unable to accept bin liners and laundry bags on our service as these are difficult to stack onto a pallet. In the same category are plastic storage boxes, such as those used under beds or in garages. In our experience, these are also too fragile and are likely to crack or fracture during transit. We make an exception for one plastic box or bag.

 

We offer top quality boxes, double walled (60cmx40cmx30cm – 0,072m³), please check our info on how obtaining our top quality boxes.

Boxes for sale

Liquids, pastes and gels such as shower gel, makeup and toothpaste can be sent. Please ensure there is no possibility of liquids leaking.

Please note when sending outside of the EU each country may have its own list of prohibited items for customs and security reasons, it is the sender’s responsibility to ensure they comply with international customs.

Please note when sending outside of the EU each country may have its own additional list of prohibited items for customs and security reasons, it is the sender’s responsibility to ensure they comply with international customs.

If you include these items in you shipment security or customs may pick it out. All costs will be on your account.

Pack your belongings in good quality boxes. Make sure the boxes are well packed, not half empty – not too full, not too heavy (max 25 kg).

If you choose to send fragile items you must ensure the items are packaged thoroughly and appropriately for transportation. Your suitcases and boxes are stacked onto a pallet or inside a crate and transported with fork lifts and cranes.

Since we do a personal collection we do offer to pack your (fragile) belongings.

When you use a box, use a double walled, not too big. You can get boxes from us.

Boxes for sale

We do not accept plastic bags or plastic boxes. Plastic boxes are for storage, these are not suitable for loose transport. A plastic bag is not sturdy enough.

For a single plastic bag or plastic box we can make an exception.

 

Boxes for sale

We do not prefer this but is possible that we take your pallet with us upon collection. You need to be sure that the pallet is ISPM 15 certified for international shipping.

A standard crate of 3m³ costs 250 euro a 6m³ crate costs 350 euro.

We do not have crates standard in our warehouse. That would take up too much space and would cost too much. There isn’t much demand for shipping in crates because it is more expensive.

We manufacture the crates when we need them.

Yes, the whole world ships on pallets. Your shipment isn’t that much different. The shipment is wrapped in non-see-thru plastic film.

For overseas shipping we use standard euro pallets. A standard euro pallet is 120*80. We stack theses pallets up to 200 cm from the ground if the goods permit this.

We do have bigger pallets for larger goods (e.g. TV’s, bikes,…). Goods cannot stick out the pallet. A bigger pallet will increase the price only slightly compared to a second pallet. Therefore we also use bigger pallets to optimize the volume of the shipment.

We collect your boxes, suitcases and other items from your residence. If you have goods to pack, do not hesitate to alert us prior to collection. In our warehouse we palletise/crate the shipment. The pallet is wrapped in non-see thru plastic film.

After that your shipment will be loaded into a container for shipment overseas.

There’s no difference in service up to the point where the shipment arrives at port of destination.

With a ‘door to port’ shipment we will ship your goods to the port of destination. We will hand over a bill of lading after the vessel has departed. This bill of lading is the proof of ownership of the goods and is very important to procure your shipment. As from the moment the vessel arrives in the port of destination and your goods are offloaded our task ends and you will be responsible for all the actions to be taken to release and transport your shipment. Therefore you need to be well aware and informed. So inform yourself thoroughly of all actions that need to be taken and the costs involved.

A ‘door to door’ shipment is complete and we will have all the normal destination services included in our offer. A specialised international mover will coordinate all the destination services, from custom clearance to delivery.

Yes we do offer storage after collection. We store your goods in our warehouse in Belgium.

You can send your personal effects and household goods, even small furniture in luggage’s, suitcases and good quality boxes (double walled and not too big – you can procure with us these top quality boxes). We do not accept plastic bags or plastic boxes (though we make an exception for that odd bag or plastic box).

 

We do not accept commercial goods in sea freight shipments

Based between Antwerp and Brussels we provide our export services in the BeNeLux region, northern part of France and western part of Germany.

 

Quote

Place all the items in a stack and measure the length, width, and height. Convert into meters and multiply.

 

Example: 120cm x 80cm x 170cm.

 

1,2 x 0,8 x 1,7 = 1,63m³

Now imagine this on pallet, +/- 15cm from the ground and you have a full pallet.

 

You want to receive a quotation, please fill out the quotation form.

Your shipment will depart after we receive payment of our invoice. From that moment it will be loaded in the next available container (weekly departures) and sail to destination. The transit time is very dependent on the distance.

 

Please request your quote thru this online form. We will send you our best prices as soon as possible.

We can provide you with a quote based on general volume and weight. If you wish us to calculate the exact cost based on the exact dimensions, please contact us by email with a list of all weights and dims. Be aware that boxes tend to bulge out, you need to take into account the bulge as well. If you measure all the items individually, please take into account to add 20% to the volume of each item to calculate the total volume (certainly if all the items are of different size) that is to compensate the volume loss when stacking onto a pallet.

 

Please request your quote thru this online form. We will send you our best prices as soon as possible.

We ask you to book a few days in advance. If you have a specific collection date and time, or at the end of the month, you probably should book a bit sooner. We can even collect the next day, sometimes even the same day.

Please request your quote thru this online form. We will send you our best prices as soon as possible

You can send an item of maximum 70 kg. Heavier than that we cannot lift it on the pallet.

 

Preparing your items

suitcases

We cannot be held responsible for damage to unprotected bags, – no high value suitcases please.

Hard shell suitcases vary considerably by manufacturer with many focusing on ensuring the suitcase is light weight rather than engineered for robust protection. Our recommendation is to opt for a soft sided suitcase when available.

Boxes

Boxes are welcome but must be sturdy cardboard boxes designed to hold the weight packed. Boxes should be secured by running tape across the folded flaps at the top and bottom, as well as in a loop around the box from back to front and from side to side. We also suggest running tape along the seams of boxes. Only taping across the folded flaps is not sufficient.

Plastic boxes are only used for storage. Single walled boxes can only be loaded with very light items (e.g. pillows, clothing).

Make sure when you pack the box the goods are secured, and do not ‘rattle’ inside the box. You can use towels, clothing, padding paper or bubble wrap to protect the goods inside the box.

We offer top quality boxes, double walled (60cmx40cmx30cm – 0,072m³), please check our info on how obtaining our top quality boxes.

Boxes for sale

 

That is not necessary but some people prefer to do that.

We recommend you secure your bag with a cable tie (where you would normally place a padlock), cable ties are tamper proof yet if a security scan flags your item and we ask your permission to open it, a cable tie can be cut away without damaging the bag. If you must lock your bag, please use a combination lock and not a padlock.

If a shipment is flagged by a scan or x-ray and requires inspection, customs authorities may break open your combination lock without contacting us. If your bag includes a TSA lock we do not recommend setting it. We cannot replace broken locks which is why we recommend using a cable tie.

 

Collection

Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.

Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.

We collect only from ground floor/front door. If you cannot place the goods for collection on the ground floor/front door, please alert us prior to collection.

For deliveries, this is only in the ‘door to door’ option we deliver inside the residence. You can make arrangements with the destination agent.

 

UNIVERSITY HALLS OF RESIDENCE

If  you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, for collections we can call ahead.

APARTMENTS AND GATED COMMUNITIES

If you live in an apartment building, within a gated community, or if it is a business address, please ensure the doorman/reception is aware of your collection.

If a buzzer is required to gain entry, please ensure this is clearly marked. If entry to your premises requires entering a closed gate (not including garden gates), walking around the building to gain access or anything unusual, please place a clear note for our driver.

Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request.

We can give you a call prior to collection. Since we use our own staff we give here more service than our competitors.

Yes, you can change your collection date, do contact us.

Yes!

You can update the collection contact name, collection address and collection phone number online up to and including the day before your collection is due to take place.

Please note your collection address must still be in the same country.

We always give a certain time frame for collection and we can call you on beforehand if you should wish that. We have never had a client miss a collection. But if you are the first one, we will call you and arrange a new collection date and time. We do charge a supplemental fee for a second collection.

If  you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, drivers cannot access individual dorms but we do can call ahead. If you’re unsure speak to your University they will be familiar with collections by couriers and may advise of a reception or post room that is used for collections within the campus. If sending from a porter’s lodge include this in the address.

Yes, we do collect on weekends and Bank holidays. Actually we even prefer this.

Yes, time slots are available. Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request

Yes, we do offer that. We do not make any promises here, but contact us and we’ll see what we can do for you.

Certainly, the more info the better. Please do not hesitate to contact us.

Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.

Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.

Please ensure the doorman/reception is aware of your collection. Items will typically need to be presented on the ground floor/first door.

You can contact us by e-mail and we will make a note for the collecting driver.

The driver can give you a call upon arrival.

Yes, that is possible but only after pre alerting us and us confirming a date and time frame.

You do not need to be there, but someone needs to hand over the shipment and documentation.

We do not collect shipments unless someone is present.

In that case try to contact us ASAP.

 

Payment

There are three payment methods we accept.

 

We accept cash payments on collection, but only when you have informed us at time of booking. We will hand over an invoice with proof of payment at the moment of collection.

A bank transfer is a very easy way to pay our invoice. You can find our bank details on the invoice.

The last way is by Paypal, we do however ask 5% extra as Paypall will charge us for a similar amount.

We will send you the invoice after collection. We measure and weigh your boxes in our warehouse and based on that we calculate the final chargeable weight and price.

When you pay cash we will make the invoice upon collection. Invoices need to be paid in full prior to shipping abroad.

No you cannot pay with credit card.

The invoice needs to be paid prior to departure of your goods from our warehouse.

 

For more info on payments please check What payment methods do you accept? How do I make a payment?

 

Tracking

We will update you on the estimated time of arrival of your shipment in the port of destination.

 

Customs

Yes, customs will affect you. On the door to port option you will need to declare your shipment at customs, often you will need to contract a third party service. With the door to door option our destination agent will do the customs clearance based on the documents you provided (valued inventory, passport/visa/work permit copy, personal effects declaration form (if any),… .

Most countries, including Australia, New-Zealand and USA offer a tax and duty free allowance for returning residents and settlers who send unaccompanied baggage containing personal clothing & personal effects which are for their sole use and which have been owned by them for a minimum of 6 months. Not all countries offer this allowance.

It is the sender’s responsibility to ensure that you are aware of your own personal circumstances, what you are sending and the prevailing customs regulations of the destination country will affect the categorisation of your shipment and consequently whether you will be liable to pay customs duties, taxes or local charges.

We can check if you have complied with the destination customs regulations and advice you. Ultimately we recommend every customer sending outside of the EU takes 5 minutes to check the regulations for their destination directly with the destination country’s official travel advice line/customs office.

Popular related question: What information do I need to provide for customs for duty free clearance?

The information needed for duty free clearance varies country-by-country. You will need to provide a valued inventory, passport/visa/work permit together with a personal effects statement may be required to satisfy customs.

Do take into account that some countries do not offer duty free clearance.

It is the sender’s responsibility to ensure that you are aware of how your own personal circumstances, what you are sending and the prevailing customs regulations of the destination country will affect the categorisation of your shipment and consequently whether you will be liable to pay customs duties, taxes or local charges.

This value is for customs purposes only and should reflect an estimated resale value for the contents of your bag (not a replacement value), for example a toothbrush would have no resale value and a used shirt may be valued at a few euros.

If you are unsure of the allowance for your destination please check with the customs authority.

Do customs affect me?

Most countries offer a generous allowance for ‘Used Personal Effects’ and therefore no duty or tax will be due in the majority of cases. Some countries will require further information in order to confirm the status of a consignment as used Personal Effects and relieve the shipment of fees.

Customs clearance can vary based on what you are sending, your personal circumstances, we recommend you check with the destinations customs authority, if you have any queries regarding duty or tax amounts that may be applied.

We do not ship commercial goods in sea freight, better to contact another specialised company.

We do not ship commercial goods in sea freight, better to contact another specialised company.

CANADA

Shipments to Canada will need to be cleared by the consignee, who needs to be the owner of the personal effects, themselves, directly with Canadian customs. This may involve being physically present at a customs office. We would advise contacting Canadian Customs prior to shipping. This is quite a common practice

NEW ZEALAND

Also for New Zealand you will need to self-custom clear the shipment.

There are, at present, 14 customs offices in New Zealand (NZ) which can handle self-clearance requests. We recommend contacting NZ customs prior to shipping, to confirm any queries you may have, and to locate the nearest office in the event you wish to self-clear.

INDIA

 

Also for India it is possible that the consignee of the shipment need to present himself with the original passport, proving outgoing and incoming customs stamps in the original passport. Make sure you are in the country when your shipment arrives.

Please note, the documents provided should be for the owner of the goods being sent and in most cases the owner has recently travelled or will be travelling shortly. If you are sending on behalf of someone, we recommend entering the owners name as the shipper and receiver in order to match their travel documents.

 

Delivery

There’s no difference in service up to the point where the shipment arrives at port of destination.

With a ‘door to port’ shipment we will ship your goods to the port of destination. We will hand over a bill of lading after the vessel has departed. This bill of lading is the proof of ownership of the goods and is very important to procure your shipment. As from the moment the vessel arrives in the port of destination and your goods are offloaded our task ends and you will be responsible for all the actions to be taken to release and transport your shipment. Therefore you need to be well aware and informed. So inform yourself thoroughly of all actions that need to be taken and the costs involved.

A ‘door to door’ shipment is complete and we will have all the normal destination services included in our offer. A specialised international mover will coordinate all the destination services, from custom clearance to delivery. The destination agent will contact you to arrange a delivery date

We’re sorry to hear items have been damaged whilst your shipment was in transit. If you subscribed the insurance we will contact our service provider and based on your inventory we will see to reimburse the damaged product.

Contact us ASAP when visible damages are observed on the outside packing of the shipment. Write this down on the delivery note the driver has with him.