Direct Move & ‘Man with a van’ FAQ

Services, packing and shipping

Quote

Preparing your items

Collection

Payment

Tracking

Customs

Delivery

 

Services, packing and shipping

Based between Antwerp and Brussels we provide our export services in the BeNeLux region, northern part of France and western part of Germany.

You can send your personal effects and household goods, even small furniture, in luggage’s, suitcases and good quality boxes (double walled and not too big – you can procure with us these top quality boxes).

Boxes for sale

Yes we do offer storage after collection. We store your goods in our warehouse in Belgium.

We collect your boxes, suitcases and other items from your residence. If you have goods to pack, do not hesitate to alert us prior to collection. We transport your shipment directly to destination.

Boxes for sale

Pack your belongings in good quality boxes. Make sure the boxes are well packed, not half empty – not too full, not too heavy (max 25 kg).

If you choose to send fragile items you must ensure the items are packaged thoroughly and appropriately for transportation.

Since we do a personal collection we do offer to pack your fragile belongings.

When you use a box, use a double walled, not too big. You can get boxes from us.

Boxes for sale

You can transport anything you want?

Our smallest vehicle is a car (1m³), a van (5m³) and we also have trucks (up to 30m³)

Electrical items can be sent using our service, however, require additional packaging when placed in a suitcase or a box.

Yes! All kinds of sports equipment can be send.

Yes, you can send food.

Yes!

Musical instruments such as guitars should be prepared for transit within the manufacturer’s guidelines. You should also ensure the instrument fits snuggly within the case and take care to pad and protect any vulnerable areas.

Yes, you can ship batteries.

Yes, you can.

From the BeNeLux countries we drive to Belgium, Netherlands, Luxemburg, France and Germany.

No, there’s no economy service…this is already an economy service compared to a move with a whole moving crew.

 

Please request your quote thru this online form. We will send you our best prices as soon as possible.

Yes that is possible.

 

Quote

The total cost of a direct move and a ‘man with van’ service is based on the volume and the distance.

 

Please request your quote thru this online form. We will send you our best prices as soon as possible.

Place all the items in a stack and measure the length, width, and height. Convert into meters and multiply.

 

Example: 120cm x 80cm x 150cm.

 

1,2 x 0,8 x 1,5 = 1,44m³

 

 

You want to receive a quotation, please fill out the quotation form.

We can provide you with a quote based on general volume and weight. If you wish us to calculate the exact cost based on the exact dimensions, please contact us by email with a list of all weights and dims. Be aware that boxes tend to bulge out, you need to take into account the bulge as well.

 

Please request your quote thru this online form. We will send you our best prices as soon as possible.

We ask you to book 2 weeks in advance. If you have a specific collection date and time, or at the end of the month, you probably should book a bit sooner.

Please request your quote thru this online form. We will send you our best prices as soon as possible.

 

Preparing your items

suitcases

Hard shell suitcases vary considerably by manufacturer with many focusing on ensuring the suitcase is light weight rather than engineered for robust protection. Our recommendation is to opt for a soft sided suitcase when available.

Boxes

Boxes are welcome but must be sturdy cardboard boxes designed to hold the weight packed. Boxes should be secured by running tape across the folded flaps at the top and bottom, as well as in a loop around the box from back to front and from side to side. We also suggest running tape along the seams of boxes. Only taping across the folded flaps is not sufficient.

Make sure when you pack the box the goods are secured, and do not ‘rattle’ inside the box. You can use towels, clothing, padding paper or bubble wrap to protect the goods inside the box.

We offer top quality boxes, double walled (60cmx40cmx30cm – 0,072m³), please check our info on how obtaining our top quality boxes.

Boxes for sale

That is not necessary but some people prefer to do that.

You do not need to make an inventory.

Yes, you can lock your suitcases.

You can send an item of maximum 70 kg. Heavier than that we cannot lift it.

 

Collection

Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.

Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.

We collect/deliver only from/at ground floor/front door. If you cannot place the goods for collection on the ground floor/front door, please alert us prior to collection. Do contact us if you need delivery other than ground floor/front door.

Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request.

We can give you a call prior to collection. Since we use our own staff we give here more service than our competitors.

Yes, you can change your collection date, do contact us.

Yes!

You can update the collection contact name, collection address and collection phone number online up to and including the day before your collection is due to take place.

Please note your collection address must still be in the same country.

We always give a certain time frame for collection and we can call you on beforehand if you should wish that. We have never had a client miss a collection. But if you are the first one, we will call you and arrange a new collection date and time. We do charge a supplemental fee for a second collection.

If  you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, drivers cannot access individual dorms but we do can call ahead. If you’re unsure speak to your University they will be familiar with collections by couriers and may advise of a reception or post room that is used for collections within the campus. If sending from a porter’s lodge include this in the address.

Yes, we do collect on weekends and Bank holidays. Actually we even prefer this.

Yes, time slots are available. Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request

Yes, we do offer that. We do not make any promises here, but contact us and we’ll see what we can do for you.

Certainly, the more info the better. Please do not hesitate to contact us.

Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.

Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.

Please ensure the doorman/reception is aware of your collection or delivery. Items will typically need to be presented on the ground floor/first door and will be delivered to the ground floor/first door.   

You can contact us by e-mail and we will make a note for the collecting driver.

The driver can give you a call upon arrival.

Yes, that is possible but only after pre alerting us and us confirming a date and time frame.

You do not need to be there, but someone needs to hand over the shipment to the driver.

We do not collect shipments unless someone is present.

In that case try to contact us ASAP.

 

Payment

For this service we only accept cash payments at time of delivery. We will provide an invoice and proof of payment.

We make a draft at the moment of delivery and can send you a final version the next day.

No you cannot pay with credit card.

For more info on payments please check What payment methods do you accept? How do I make a payment?

The invoice needs to be paid at the moment of delivery.

 

Tracking

Since we drive directly there’s no tracking.

 

Customs

No, customs won’t affect you.

Yes, we do transport commercial items.

 

Delivery

Items can be delivered to standard addresses which receive post and deliveries to the door on a regular basis.

Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.

For deliveries other than ground floor please contact us if this should be the case.

You can of course nominate a 3rd party to sign for your bags, in fact anybody at the delivery address can sign for your shipment. Work colleagues, family members or friends can all be called upon if you are not able to receive the item due to travel, work or other commitments.

We can keep your shipment in storage after collection in our warehouse in Belgium. Upon request we can accommodate storage near your destination address.