Why is my shipment still in customs?

Most of the shipments we send do not have any problems at customs.

There are a number of reasons why a shipment may be ‘on hold’ in customs longer than anticipated. These range from missing or incomplete paperwork, customs needing to contact the receiver to confirm further details, the general volume of shipments being processed through customs or a shipment may require duties and taxes to be paid, in order for it to be released.

If you believe your shipment has been in customs clearance longer than necessary, we  should be contacted. We will either be able to advise immediately why the item is still ‘on hold’, or contact the relevant customs department, to identify and assist (where possible) the reason for the delay. They will of course contact you back with an update/resolution.

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