My shipment is showing as delivered but I haven’t received it?

The most common reason for this is that someone else at the delivery address has signed for your bags on your behalf, and has yet to inform you. If your shipment is being delivered to a residential address where a family member may have signed for the items, we recommend checking the spare rooms and under the stairs, as historically these are the most common places where bags have been found. When sending to a university or a business address, we would recommend checking with the primary reception, or other locations where mail and deliveries are often signed for as it is likely your bags or boxes will be there.

If for any reason you cannot locate the bag at the delivery address, please us know at the earliest opportunity and we will contact our courier partner to investigate this further.

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