Why is my order showing as ‘On Hold’?

Shipments may occasionally be scanned as ‘On Hold’. This scan is normally received when a shipment arrives at a depot later than planned and has, as a result, missed its onward connection. Shipments scanned as ‘On Hold’ are simply waiting for the next available vehicle/aircraft.

Another example of an ‘On Hold’ scan could be as a result of a ‘force majeure’ such as severe weather, snow or flooding that prevents any vehicles from safely conducting their collections/transit/deliveries. Again, the items will show as ‘On Hold’ until an alternative method has been arranged or the event has resolved itself.

Comment on this FAQ

Your email address will not be published. Required fields are marked *