On our most popular routes, such as those to the USA, Australia, New-Zealand we will submit the customs paperwork the moment your shipment departs our warehouse. This allows the shipment to be ‘pre-cleared’ whilst the item is still en-route to the destination country. This course of action is done in a bid to speed up the customs transit and reduce any possible customs delays.
Some countries do not allow us to ‘pre-clear’, and will only begin the customs clearance process once an item has physically arrived in the country or when the consignee is in the country.
Should your shipment be stopped due to missing or unreadable paperwork or because the shipment needs to be physically inspected by a customs agent, this can cause unforeseen delays. Customs authorities are governed by the local country and cannot be influenced by us or our courier partners.