I have a difficult address what to do?


If  you are a student, you need to ensure you arrange your delivery at your university please note that that our drivers cannot access individual dorms or call ahead. If you’re unsure speak to your University they will be familiar with deliveries by couriers and may advise of a reception or post room that is used for deliveries within the campus. If delivering at a porter’s lodge include this in the address.


If you live in an apartment building, within a gated community, or if it is a business address, please ensure the doorman/reception is aware of your collection or delivery. Items will typically need to be presented on the ground floor/first door and will be delivered to the ground floor/first door.

If a buzzer is required to gain entry, please ensure this is clearly marked. If entry to your premises requires entering a closed gate (not including garden gates), walking around the building to gain access or anything unusual, please place a clear note for our driver at the arrival point so they can gain access.

If premises appear to be locked, inaccessible, or if no one is available to sign for the collection or delivery, our driver will leave and will not be able to return the same day.

Comment on this FAQ

Your email address will not be published. Required fields are marked *