Why haven’t all my items been delivered?

It’s rare for a multi-item shipment to arrive at separate delivery dates/times, however this can happen in instances where a piece of luggage has been delayed whilst in transit, or where the consignment has too many pieces for one vehicle to deliver. In such cases, two vehicles may deliver larger consignments or any delayed piece(s) will arrive normally the following working day.

If you have any queries as to where any pieces of luggage are, you can track the shipment with the tracking link you were send when we booked in the shipment.

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