Customs have contacted me directly. What do I do now?

If customs have contacted you directly, it is likely they require you to expand on information or clarify information that has already been supplied. If customs have requested further information, this can either be supplied to the agent who contacted you, or it can be supplied us directly to pass on to the agent, on your behalf.

We recommend you respond and supply any requested information/documentation at the earliest opportunity to avoid any unnecessary delays.

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