Can I lock my suitcases?

We recommend you secure your bag with a cable tie (where you would normally place a padlock), cable ties are tamper proof yet if a security scan flags your item and we ask your permission to open it, a cable tie can be cut away without damaging the bag. If you must lock your bag, please use a combination lock and not a padlock.

If a shipment is flagged by a scan or x-ray and requires inspection, customs authorities may break open your combination lock without contacting us. If your bag includes a TSA lock we do not recommend setting it. We cannot replace broken locks which is why we recommend using a cable tie.

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