Can you hold my shipment? Do you offer a storage service?

We can keep your shipment in storage after collection in our warehouse in Belgium.

We do not currently offer any storage services at destination.

If delivery fails the driver will come back the next day after a few missed attempts the bag will be held at the local delivery facility until a new delivery date has been arranged. Please be aware that delivery depots have limited space for storage and are only able to hold bags for a short period of time. In the event multiple delivery attempts have been unsuccessful, a new delivery date is not arranged, or if someone at the destination refuses the delivery, items may be returned the collection address.

It is important that once a delivery has failed that you contact us or the service provider to arrange a new delivery date. If delivery is proving difficult to arrange you may also like to investigate collecting your bag or having it redirected to an alternative address.

You can book in a delivery or an alternate address with the on demand delivery service.

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