How does the ‘door to port’ and door to door’ option influences the delivery?

There’s no difference in service up to the point where the shipment arrives at port of destination.

With a ‘door to port’ shipment we will ship your goods to the port of destination. We will hand over a bill of lading after the vessel has departed. This bill of lading is the proof of ownership of the goods and is very important to procure your shipment. As from the moment the vessel arrives in the port of destination and your goods are offloaded our task ends and you will be responsible for all the actions to be taken to release and transport your shipment. Therefore you need to be well aware and informed. So inform yourself thoroughly of all actions that need to be taken and the costs involved.

A ‘door to door’ shipment is complete and we will have all the normal destination services included in our offer. A specialised international mover will coordinate all the destination services, from custom clearance to delivery. The destination agent will contact you to arrange a delivery date

My shipment has been damaged, how do I make a claim?

We’re sorry to hear items have been damaged whilst your shipment was in transit. If you subscribed the insurance we will contact our service provider and based on your inventory we will see to reimburse the damaged product.

Contact us ASAP when visible damages are observed on the outside packing of the shipment. Write this down on the delivery note the driver has with him.

Do customs affect me?

Yes, customs will affect you. On the door to port option you will need to declare your shipment at customs, often you will need to contract a third party service. With the door to door option our destination agent will do the customs clearance based on the documents you provided (valued inventory, passport/visa/work permit copy, personal effects declaration form (if any),… .

Most countries, including Australia, New-Zealand and USA offer a tax and duty free allowance for returning residents and settlers who send unaccompanied baggage containing personal clothing & personal effects which are for their sole use and which have been owned by them for a minimum of 6 months. Not all countries offer this allowance.

It is the sender’s responsibility to ensure that you are aware of your own personal circumstances, what you are sending and the prevailing customs regulations of the destination country will affect the categorisation of your shipment and consequently whether you will be liable to pay customs duties, taxes or local charges.

We can check if you have complied with the destination customs regulations and advice you. Ultimately we recommend every customer sending outside of the EU takes 5 minutes to check the regulations for their destination directly with the destination country’s official travel advice line/customs office.

Popular related question: What information do I need to provide for customs for duty free clearance?

What Information do I need to provide to achieve duty free clearance?

The information needed for duty free clearance varies country-by-country. You will need to provide a valued inventory, passport/visa/work permit together with a personal effects statement may be required to satisfy customs.

Do take into account that some countries do not offer duty free clearance.

It is the sender’s responsibility to ensure that you are aware of how your own personal circumstances, what you are sending and the prevailing customs regulations of the destination country will affect the categorisation of your shipment and consequently whether you will be liable to pay customs duties, taxes or local charges.

What is the ‘Declared Value for Customs’?

This value is for customs purposes only and should reflect an estimated resale value for the contents of your bag (not a replacement value), for example a toothbrush would have no resale value and a used shirt may be valued at a few euros.

If you are unsure of the allowance for your destination please check with the customs authority.

Do customs affect me?

How much customs duty will I need to pay?

Most countries offer a generous allowance for ‘Used Personal Effects’ and therefore no duty or tax will be due in the majority of cases. Some countries will require further information in order to confirm the status of a consignment as used Personal Effects and relieve the shipment of fees.

Customs clearance can vary based on what you are sending, your personal circumstances, we recommend you check with the destinations customs authority, if you have any queries regarding duty or tax amounts that may be applied.

What does self-clearance in Canada, New Zealand or India entail?

CANADA

Shipments to Canada will need to be cleared by the consignee, who needs to be the owner of the personal effects, themselves, directly with Canadian customs. This may involve being physically present at a customs office. We would advise contacting Canadian Customs prior to shipping. This is quite a common practice

NEW ZEALAND

Also for New Zealand you will need to self-custom clear the shipment.

There are, at present, 14 customs offices in New Zealand (NZ) which can handle self-clearance requests. We recommend contacting NZ customs prior to shipping, to confirm any queries you may have, and to locate the nearest office in the event you wish to self-clear.

INDIA

 

Also for India it is possible that the consignee of the shipment need to present himself with the original passport, proving outgoing and incoming customs stamps in the original passport. Make sure you are in the country when your shipment arrives.

Whose name needs to appear on the customs paperwork?

Please note, the documents provided should be for the owner of the goods being sent and in most cases the owner has recently travelled or will be travelling shortly. If you are sending on behalf of someone, we recommend entering the owners name as the shipper and receiver in order to match their travel documents.