Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.
Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.
We collect only from ground floor/front door. If you cannot place the goods for collection on the ground floor/front door, please alert us prior to collection.
For deliveries, this is only in the ‘door to door’ option we deliver inside the residence. You can make arrangements with the destination agent.
UNIVERSITY HALLS OF RESIDENCE
If you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, for collections we can call ahead.
APARTMENTS AND GATED COMMUNITIES
If you live in an apartment building, within a gated community, or if it is a business address, please ensure the doorman/reception is aware of your collection.
If a buzzer is required to gain entry, please ensure this is clearly marked. If entry to your premises requires entering a closed gate (not including garden gates), walking around the building to gain access or anything unusual, please place a clear note for our driver.
Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request.
We can give you a call prior to collection. Since we use our own staff we give here more service than our competitors.
Yes, you can change your collection date, do contact us.
You can update the collection contact name, collection address and collection phone number online up to and including the day before your collection is due to take place.
Please note your collection address must still be in the same country.
We always give a certain time frame for collection and we can call you on beforehand if you should wish that. We have never had a client miss a collection. But if you are the first one, we will call you and arrange a new collection date and time. We do charge a supplemental fee for a second collection.
If you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, drivers cannot access individual dorms but we do can call ahead. If you’re unsure speak to your University they will be familiar with collections by couriers and may advise of a reception or post room that is used for collections within the campus. If sending from a porter’s lodge include this in the address.
Yes, we do collect on weekends and Bank holidays. Actually we even prefer this.
Yes, time slots are available. Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request
Yes, we do offer that. We do not make any promises here, but contact us and we’ll see what we can do for you.