Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.
Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.
We collect/deliver only from/at ground floor/front door. If you cannot place the goods for collection on the ground floor/front door, please alert us prior to collection. For deliveries other than ground floor we can only use another 3rd party like a moving agent. The truck driver only delivers front door/ground floor. Do contact us if you need delivery other than ground floor/front door.
UNIVERSITY HALLS OF RESIDENCE
If you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, for collections we can call ahead, for deliveries not (but a delivery date is confirmed to you). If you’re unsure speak to your University they will be familiar with collections by couriers and may advise of a reception or post room that is used for collections within the campus. If sending from a porter’s lodge include this in the address.
APARTMENTS AND GATED COMMUNITIES
If you live in an apartment building, within a gated community, or if it is a business address, please ensure the doorman/reception is aware of your collection or delivery. Items will typically need to be presented on the ground floor/first door and will be delivered to the ground floor/first door.
If a buzzer is required to gain entry, please ensure this is clearly marked. If entry to your premises requires entering a closed gate (not including garden gates), walking around the building to gain access or anything unusual, please place a clear note for our driver at the arrival point so they can gain access.
If premises appear to be locked, inaccessible, or if no one is available to sign for the collection or delivery, our driver will leave and will not be able to return the same day.