What kind of addresses can you collect from and deliver to?

Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.

Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.

We collect/deliver only from/at ground floor/front door. If you cannot place the goods for collection on the ground floor/front door, please alert us prior to collection. For deliveries other than ground floor we can only use another 3rd party like a moving agent. The truck driver only delivers front door/ground floor. Do contact us if you need delivery other than ground floor/front door.

 

UNIVERSITY HALLS OF RESIDENCE

If  you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, for collections we can call ahead, for deliveries not (but a delivery date is confirmed to you). If you’re unsure speak to your University they will be familiar with collections by couriers and may advise of a reception or post room that is used for collections within the campus. If sending from a porter’s lodge include this in the address.

APARTMENTS AND GATED COMMUNITIES

If you live in an apartment building, within a gated community, or if it is a business address, please ensure the doorman/reception is aware of your collection or delivery. Items will typically need to be presented on the ground floor/first door and will be delivered to the ground floor/first door.

If a buzzer is required to gain entry, please ensure this is clearly marked. If entry to your premises requires entering a closed gate (not including garden gates), walking around the building to gain access or anything unusual, please place a clear note for our driver at the arrival point so they can gain access.

If premises appear to be locked, inaccessible, or if no one is available to sign for the collection or delivery, our driver will leave and will not be able to return the same day.

 

What time will my collection take place?

Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request.

What if I miss the driver?

We always give a certain time frame for collection and we can call you on beforehand if you should wish that. We have never had a client miss a collection. But if you are the first one, we will call you and arrange a new collection date and time. We do charge a supplemental fee for a second collection.

Do you collect from university dorm rooms?

If  you are a student, you need to ensure you arrange your collection from a point within your university that our driver can access, drivers cannot access individual dorms but we do can call ahead. If you’re unsure speak to your University they will be familiar with collections by couriers and may advise of a reception or post room that is used for collections within the campus. If sending from a porter’s lodge include this in the address.

Are collection time slots available?

Yes, time slots are available. Upon confirming our quotation with the booking form we will contact you to make an appointment for collection, a date and time frame. Please do suggest the desired date and time, most probably we can accommodate your request.