Can I send items I’ve bought abroad?

You can certainly send clothes and other items purchased abroad however just as when you arrive at any airport, do be aware the customs authority reserves the right to charge local duty and taxes on any imports of items purchased abroad (but customs would not know this if it is not in the original wrapping or if the tags are removed).

If you have been tempted by cheap counterfeit goods abroad, these must not be included in your shipment, if your bag is found to contain counterfeit goods they will be removed and destroyed by customs, you may also face prosecution.

Can I ship batteries?

Loose batteries of any kind must not be included in luggage.

Lithium batteries can only be sent when they are securely installed within small electrical devices such as phones, tablets and laptops. It is permitted a maximum of one such item per shipment, the battery power must also be less than 100Wh (Watt Hours) and the weight of the electrical device with the battery installed must not exceed 5kgs.

Lithium batteries must not be sent if the electrical device or battery itself is known, or suspected, of being damaged or defective. Any products containing Lithium batteries which have been recalled from a retailer or manufacturer for any reason must also not be sent.

Strict security protocols exist surrounding the shipping of batteries within unaccompanied luggage and any person or company identified as the shipper on the supplied shipping documents is legally responsible to ensure 100% compliance with the above information. Failure to do so may result in the bag being removed from transit by regulatory authorities.

Some countries take the above policy further and prohibit the sending of all lithium batteries, for example Australia does not currently permit any batteries to be sent to or from the country within unaccompanied luggage.

Can I send musical instruments such as guitars?


Musical instruments such as guitars should be prepared for transit within the manufacturer’s guidelines. In the first instance this may include steps such as de-tensioning strings and providing additional support for areas such as a guitar’s neck within the case. You should also ensure the instrument fits snuggly within the case and take care to pad and protect any vulnerable areas.

Once your instrument is secured within its hard case (soft gig bags are not appropriate), the case should then be placed inside a sturdy box with suitable packaging materials suspending the instrument case within the box. The packaging material is crucial as this will absorb the shock as your box slides down sorting chutes.

Your musical instrument will travel on automated belts and slide down sorting chutes, the automated network cannot read labels such as ‘This way up’ or ‘Fragile’ and as such you must ensure your instrument is thoroughly packaged for this method of transport.

Musical instrument cases are typically simply polystyrene covered with canvass or plastic, these cases are designed to carry your instrument, not to ship it.

If you choose to send a musical instrument without placing it in a box, please be aware when a case slides down a sorting chute the case will provide little shock absorption and the case or instrument may be damaged and no claim for damage can be considered.

If your instrument is sent packaged in any other way please ensure your specialist musical instrument or travel insurance has you fully covered.

Can I send food?

Fruit & vegetables, dairy products (including dried products containing dairy such as protein powder), meat, fish, nuts, seeds and perishable products of any kind are prohibited on all routes.

Non-perishable foodstuffs and small amounts of liquids such as olive oil (alcohol based and flammable liquids are not acceptable) can be sent on standard services within the EU.

All liquid, paste and gel based foodstuffs are strictly prohibited on international express services.

Confectionery and other dry foodstuffs (not containing dairy and not of animal origin) such as sweets, chocolate, cookies, biscuits & crisps are typically permitted for entry into most countries.

Individual customs authorities may reject and return packages containing any foodstuffs not permitted for entry into their country at their discretion, or in some cases, again at their discretion, they may remove and dispose of the offending item, as such we recommend checking the destination’s customs website for more information.

Can I send sports equipment such as a bike, skis or golf clubs?

Yes! All kinds of sports equipment can be sent thru our network.

We strongly recommend your bike, golf clubs, skis, snowboards, surfboards and all other sports equipment is packaged thoroughly in line with manufacturer guidelines and sent inside a freight approved travel case. Excess Baggage Shipping cover can only apply when your equipment is sent in such a case, if your equipment is sent packaged in any other way please ensure your sports or travel insurance has you fully covered.

If a freight approved case is not available, placing the equipment first in a standard soft sided or hard-shell carry case and then securely packaging this case within a double walled cardboard box is recommended. For carry cases that may not fit in a standard square box, such as golf clubs or skis.

If you do not have a carry case we recommend packaging your sports equipment extensively with bubble wrap and other suitable packaging materials before securing it inside a double walled cardboard box. When items such as bikes are placed inside boxes without sufficient packaging the handles or pedals may push out through the box and become damaged. It also makes sense to add extra protection to any points that may be particularly susceptible to damage, for example wrapping golf club heads with towels to ensure they cannot move around. Your sports equipment will travel on automated belts and slide down sorting chutes and you must ensure it is thoroughly packaged.

Excess Baggage Shipping can assess the suitability of your packaging but in any case it is the sender’s responsibility to package the sports equipment thoroughly and appropriately, however if we believe packaging is clearly inadequate we will say so and offer a suggestion.

Can I send a laptop, TV, phone, printer or other electrical items?

Electrical items can be sent using our service, however, require additional packaging when placed in a suitcase or a box. Laptops, TV’s, printers and all other electrical products are classed as ‘non-standard excess baggage’, and as such are sent at your discretion, these items are not covered by Excess Baggage Shipping and you should ensure you have sufficient home or travel insurance in place for your personal needs.

If you choose to send any electrical items please bear in mind the retail packaging will not be sufficient protection for transit. Some items’ retail packaging may be a double walled box, for example this is typically how a flat screen TV is sold. However that retail box is not sufficient packaging for transit, that box will have travelled to the electrical store on a pallet wrapped with other boxes, a box that is sent with an international courier will move individually through the automated network on conveyor belts and sliding down chutes. In order to prepare your item for transit the retail box should be suspended inside a sturdy double walled shipping box or on a pallet.

If you choose to send a laptop, it’s important the battery is not removed from the casing. International shipments are limited to one lithium battery per order. If sending to or from Australia, lithium batteries cannot be included.

Can I send laundry bags, bin liners or plastic storage boxes?

We are unable to accept bin liners and laundry bags on our service as they are not strong enough to withstand the rigors of transit and are likely to fail and spill the contents. In the same category are plastic storage boxes, such as those used under beds or in garages. In our experience, these are also too fragile and are likely to crack or fracture during transit.

We offer top quality boxes, double walled (60cmx40cmx30cm – 0,072m³), please check our info on how obtaining our top quality boxes.

Boxes for sale

Can I use a box instead of a suitcase?

Yes, actually we do send more boxes than suitcases. We recommend only using double walled cardboard boxes secured with plenty of tape and correctly folded.

Boxes must be secured by running tape across the folded flaps at the top and bottom, as well as in a loop around the box from back to front and from side to side. We also suggest running tape along the seams of boxes. Only taping across the folded flaps is not sufficient.

Plastic boxes or single walled boxes such as crisp boxes are not acceptable.

Make sure when you pack the box the goods are secured and do not ‘rattle’ inside the box. You can use towels, clothing, padding paper or bubble wrap to protect the goods inside the box.

We offer top quality boxes, double walled (60cmx40cmx30cm – 0,072m³), please check our info on how obtaining our top quality boxes.


Boxes for sale