We ask you to book a few days in advance. If you have a specific collection date and time, or at the end of the month, you probably should book a bit sooner. We can even collect the next day, sometimes even the same day.
We require three dimensions: width (front to back), length (side to side), height (top to bottom) and the weight. Do take into account that filled boxes tend to bulge out, you need to add that in your dims.
To weigh the parcel place the box onto a scale with the box not touching the ground.
We can provide you with a quote based on general volume and weight. If you wish us to calculate the exact cost based on the exact dimensions, please contact us by email with a list of all weights and dims. Be aware that boxes tend to bulge out, you need to take into account the bulge as well.
Yes we do offer an economy ‘loose’ courier service. With an economy service our staff will not do the collection at your residence. The courier (of the international courier service) will directly collect the boxes at your home. We will provide you with the labels after you provided us all the information, documentation and full payment. We do not feel that the economy service is the best option, certainly the price difference between an economy and our base service is only marginal. This economy option is only available to corporate customers or privates who have experience with this type of collection and service.
The chargeable weight is either the actual weight or the converted volumetric weight, whichever is the highest. Volume is converted into weight by a 1m³=200kg ratio.
Conversion of volume: The volume is converted by a ratio of 1m³ = 200 kg. So for 1m³ the chargeable weight is at least 200 kg (even if the actual weight is only e.g. 150 kg) but if the actual weight is e.g. 250 kg the chargeable weight is 250kg.
Let’s demonstrate with an example:
A box with dimensions in cm 62 x 40 x 30
How to calculate the volume?
0,62 x 0,40 x 0,30 = 0,0744m³
What is the volumetric weight of this box?
0,0744 x 200 = 14,88 kg à 15 kg
If the actual total weight is higher than 15 kg than the chargeable weight is the actual weight.
If the actual weight is lower than 15 kg than the chargeable weight is the volumetric weight.
For every item in your shipment this is calculated and the sum of all the chargeable weights of all the boxes/suitcases is the total chargeable weight upon your quote is calculated.
For palletized air shipments the volume is calculated by the outside dimensions of the pallet.