Most countries offer a generous allowance for ‘Used Personal Effects’ and therefore no duty or tax will be due in the majority of cases. Some countries will require further information such as passport copy or flight information in order to confirm the status of a consignment as used Personal Effects and relieve the shipment of fees.
Customs clearance can vary based on what you are sending, your personal circumstances and the route on which you are travelling, we recommend you check with the destinations customs authority, if you have any queries regarding duty or tax amounts that may be applied.
In that case, try to contact us ASAP.
We do not collect shipments unless someone is present.
You do not need to be there, but someone needs to hand over the shipment and documentation.
Yes, that is possible but only after pre alerting us and us confirming a date and time frame.
The driver can give you a call upon arrival.
You can contact us by e-mail and we will make a note for the collecting driver.
Items can be collected from and delivered to standard addresses which receive post and deliveries to the door on a regular basis.
Please ensure you provide a full and accurate address. This could be a residential address, a work place or hotel.
Please ensure the doorman/reception is aware of your collection or delivery. Items will typically need to be presented on the ground floor/first door and will be delivered to the ground floor/first door
Certainly, the more info the better. Please do not hesitate to contact us.
Yes, we do offer that. We do not make any promises here, but contact us and we’ll see what we can do for you.